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(800)
944-3192
Mon-Fri 9-5 EST
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Doctor Joe’s Guarantee & Return
Policy
The Good Doctor guarantees all of his “prescriptions.” If anything is
not to your satisfaction, simply return unused products in the original
packaging within 30 days. Upon receipt of your return, Doctor Joe will
issue your choice of credit, refund, or replacement. Special order items
are not returnable. Certain items are subject to a 25% restocking fee.
Between 31 and 90 days after your purchase, you may return your purchase
in the original packaging for a store credit only, good for (1) year. No
returns can be made after 90 days from purchase. Our goal is to make
your exchange or refund as easy as possible. Please allow 7 days after
receipt of return to process your refund. Unless there are
manufacturer’s imperfections, shipping charges are not refundable. It
the absence of defects, it is the customer’s responsibility for paying
any and all return shipping charges on returns or exchanges, even if
call tags are issued. All used or washed merchandise is not returnable.
BEFORE YOU USE THESE PRODUCTS-
Please carefully check your entire order (Rx) immediately upon receipt.
All claims for shortages must be made within 48 hours of receipt of
order. Remember, there are no returns on “washed towels.” It is
therefore vital to make a test-wash of your prescription before placing
all of your towels into service. Please thoroughly wash and machine dry
one or two towels from your order. Try the towel(s) that you washed. If
you have any questions or concerns, immediately call Doctor Joe at the
EMERGENCY TOWEL RESPONSE CENTER at 1-800-944-3192, before proceeding any
further. No credit, exchange or refund will be given for any product
that was screen printed, embroidered, embellished or altered in any way.
RETURN AUTHORIZATION NUMBERS- are required for any and all returns.
Store credits or refunds will not be issued without the assignment of a
return authorization number. Please call 1-800-944-3194 for customer
service. |
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