Doctor Joe’s Guarantee
The Good Doctor guarantees all of his “prescriptions.” If anything
is not to your satisfaction, simply return unused products in the
original packaging within 30 days. Upon receipt of your return,
Doctor Joe will issue your choice of credit, refund, or replacement.
Special order items are not returnable. Certain items are subject
to a 15% restocking fee. Our goal is to make your exchange or
refund as easy as possible. Please allow 7 days after receipt of
return to process your refund. Unless there is a manufacturer’s
defect, shipping charges are not refundable. All used or washed
merchandise is not returnable.
BEFORE YOU USE THESE PRODUCTS- Please carefully check
your entire order (Rx) immediately upon receipt. All claims for
shortages must be made within 48 hours of receipt of order.
Remember, there are no returns on “washed towels.” It is
therefore vital to make a test-wash on your prescription before
placing all of your towels into service. Please thoroughly wash
and machine dry one or two towels from your order. Try the
towel(s) that you washed. If you have any questions or
concerns, immediately call Doctor Joe at the EMERGENCY
TOWEL RESPONSE CENTER at 1-800-944-3192, before
proceeding any further.